Refund & Replacement Policy

Islamabad Flower Shop (islamabadflowershop.com)

 Our Commitment to You

At The Islamabad Flower Shop, your satisfaction is our top priority. We take great pride in delivering the freshest flowers and most beautiful arrangements across Islamabad and Rawalpindi.

However, if for any reason you are not completely happy with your order, we are here to make it right — quickly and hassle-free.

 When You Are Eligible for a Refund or Replacement

You are fully eligible for a free replacement or full refund in the following cases:

• Your flowers arrived damaged, wilted, or crushed
• You received the wrong order or wrong flowers
• Your order was not delivered on time
• Your bouquet was significantly different from what you ordered
• Your gift box or arrangement was incomplete or missing items
• Flowers arrived in poor or unacceptable condition

 When Refund or Replacement is NOT Applicable

Refunds or replacements will not be applicable in the following situations:

• The complaint is raised after 24 hours of delivery
• Flowers were mishandled or damaged by the recipient after delivery
• Wrong address was provided by the customer at the time of order
• Customer was unavailable to receive the delivery after multiple attempts
• Order was placed for the wrong date by the customer
• Minor color or variety differences due to seasonal availability

 How to Request a Refund or Replacement

Requesting a refund or replacement at Islamabad Flower Shop is simple and straightforward:

• Step 1: Contact us within 24 hours of receiving your order
• Step 2: Send us a clear photo of the damaged or incorrect flowers
• Step 3: Share your order number and delivery details
• Step 4: Our team will review your complaint within 2 hours
• Step 5: We will arrange a free replacement or full refund — your choice

Contact Options:
WhatsApp: 03223544957
Email: info@islamabadflowershop.com
Website: islamabadflowershop.com

 Refund Options

Once your refund request is approved, you can choose from:

• Free Replacement — We resend your order fresh and beautiful at no extra cost
• Full Refund — Complete refund returned to your original payment method
• Store Credit — Credit added to your account for your next order

 Refund Processing Time

Replacement Delivery: Same day or next day
Online Payment Refund: 3 to 5 working days
Store Credit: Within 24 hours
Bank Transfer Refund: 5 to 7 working days

 Cancellation Policy

Can you cancel your order?

Yes, you can cancel your order within 2 hours of placing it. After 2 hours, your order may already be in preparation and cancellation may not be possible.

To cancel your order, contact us immediately via:

WhatsApp — 03223544957
Email — info@islamabadflowershop.com